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14-Sep-2017 21:37

Michelle, 34, and Ian, 33, work from home while their daughters have breakfast on April 27 in Manila.

They work opposite shifts for the same call center, so they don't see each other much, but their schedules enable them to spend more time with their kids.

Together they make

Michelle, 34, and Ian, 33, work from home while their daughters have breakfast on April 27 in Manila.

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Michelle, 34, and Ian, 33, work from home while their daughters have breakfast on April 27 in Manila.

They work opposite shifts for the same call center, so they don't see each other much, but their schedules enable them to spend more time with their kids.

Together they make $1,800 USD a month, which is well above average for a family in the Philippines.

A team trains in a small room in a call center on April 8.

That’s where he got the idea to travel to the Philippines and photograph some of its 1.2 million call center employees. These people have starting salaries of around $400 a month, significantly higher than the minimum monthly wage for service industry workers, which is around $285.

“[Filipinos] stop studying, and they stop doing their degrees, because they know they can earn more in call centers,” Matos says. Across the globe, companies are automating more and more low-skilled tasks, such as data entry, that do not involve direct interaction with customers.

,800 USD a month, which is well above average for a family in the Philippines.

A team trains in a small room in a call center on April 8.

That’s where he got the idea to travel to the Philippines and photograph some of its 1.2 million call center employees. These people have starting salaries of around 0 a month, significantly higher than the minimum monthly wage for service industry workers, which is around 5.

“[Filipinos] stop studying, and they stop doing their degrees, because they know they can earn more in call centers,” Matos says. Across the globe, companies are automating more and more low-skilled tasks, such as data entry, that do not involve direct interaction with customers.

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S., depending on the time of year, and most Filipino call center employees work through the night. While studying in London in 2015, Portuguese photographer José Sarmento Matos took a job at a British call center. Call center workers in the Philippines account for just 3 percent of the country’s employed population (one reason why the figure is low is because the jobs require a high level of English).

As automation technology advances, call center workers could be next to lose their jobs.



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